Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Contact

Privacy email

[email protected]

Telephone

+886 911 410 521

Mailing address

82, Wenhua 2nd Road, Guishan District, Taoyuan City 333004

Privacy contact

[email protected]

User Rights

Your Rights

Depending on your location and the type of data involved, you may have rights to access, correct, delete, or restrict certain personal data, and to object to some processing. You may also be able to request a copy of the data you have provided to us. Some requests may be limited where we must keep information for legal, security, or operational reasons.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To submit a privacy request, use the contact details in this policy and describe the nature of your request. We may ask for information needed to verify your identity and locate the relevant records. If we cannot fully satisfy a request, we will explain the reason where appropriate.

We may need information to verify identity before acting on a request.

Data Retention

We retain personal data for the period needed to provide services, manage inquiries, maintain records, resolve disputes, and meet legal, accounting, or security obligations. When data is no longer required, we delete it, anonymize it, or restrict it so it is no longer actively used, subject to any legal retention requirement.

We keep data only as long as needed for the purpose collected or for legal and operational records.

Policy Updates

Policy Changes

When we make material changes, we will update the policy on the site and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this policy when our practices, services, or legal obligations change.

How We Use Data

We use personal data to respond to inquiries, manage reservations and related services, communicate with users, maintain and secure the website, improve site performance, prevent fraud and misuse, keep business records, and comply with legal obligations. Where permitted, we may also use data to personalize the user experience and to understand general site usage trends.

We process data only for operational, service, and compliance needs.

Service Providers

We may share personal data with vendors and service providers that support website hosting, reservation handling, payment processing, analytics, communications, security, and related operational services. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their functions.

Legal Disclosure

We may disclose personal data when required to comply with law, legal process, or a valid request from a public authority. We may also share information when necessary to protect our rights, investigate misuse, enforce our terms, or address security or fraud concerns.

Disclosure to public authorities is limited to lawful requests or mandatory obligations.

01 · Collection

Data We Collect

We may collect contact details, booking or inquiry information, communication content, account details if an account is created, payment-related information handled through our service providers, device and browser data, and usage information about pages viewed and actions taken on the site. If a visitor provides health or accessibility information in connection with a retreat or stay, we process that information only as needed to handle the request or provide the service.

The categories of data collected depend on how visitors use the site and request services.

02 · Sources

How We Collect Data

We receive personal data directly from users when they submit forms, make inquiries, communicate with us, or complete a reservation or service request. We also collect certain data automatically through the website, such as device identifiers, browser type, log data, and interaction details. In some cases, we may receive limited information from service providers that support reservations, payments, analytics, or communications.

Information comes from visitors, booking forms, messages, and site activity.

03 · Cookies

Types of Cookies

The site may use essential cookies to support security, page navigation, and core functions. Preference cookies may remember settings such as language or display choices. Analytics or performance cookies may help us understand how the site is used so we can improve content and functionality. Some cookies are session-based and expire when the browser closes, while others remain for a longer period.

We use a limited set of cookies for operation, preferences, and measurement.

04 · Controls

Cookie Controls

You can manage cookies through your browser settings and, where available, through on-site cookie controls. Some cookies are necessary for the site to function and cannot be fully disabled without affecting basic features. If you block or remove certain cookies, parts of the site may not work as intended.

Browser settings and cookie tools can be used to limit non-essential cookies.

Contact Information